Refund and Returns Policy

Thank you for choosing our products and services. We are committed to ensuring that you are completely satisfied with your purchases. If you have any concerns about the products you have bought, here is our refund and return policy.

1. Return Conditions

Standard Products: You may return products within 30 days of receipt if they are defective, unused, and undamaged.
Custom Products: As custom products are made to meet specific needs, returns are accepted only if the products have manufacturing defects or do not match the specifications of your order.
All returned products must be in their original condition, including packaging, accessories, manuals, etc., and a proof of purchase must be provided.

2. Refund Process

Receipt and Inspection: We will inspect the returned items within 5 business days of their receipt. Upon passing inspection, we will process the refund.
Refund Method: Refunds will be issued to the original method of payment, and the timing may vary depending on the payment provider.

3. Exchange Policy

If you wish to exchange an item, please return the original item in accordance with our return policy and place a new order for the desired product.

4. Shipping Damage

If you receive a damaged item, please contact our customer service immediately and provide proof of the damage, such as photos, within 24 hours. We will arrange for a replacement or refund as soon as possible.

5. Special Service Requests

Since we do not provide installation and usage support, if you require special services, please contact us at the following email for inquiries: specialservices@example.com

6. Contact Information and Business Hours

For returns, refunds, or any other inquiries, please contact us through:

Email: intl.biz@eetc.cn
Phone: (+01) 307381-8004

Our business hours are from 8:00 AM to 5:00 PM Beijing time, Monday through Friday (which corresponds to 6:00 PM to 3:00 AM the following day, Sunday through Thursday, Mountain Time, USA).